Complaints and disputes

We want to resolve concerns quickly and in plain English. This process applies to studio services, billing, website accessibility, and privacy questions.

Step 1 — Contact us

Email contactuse@vibrantpower.world with “Complaint” in the subject line, or phone +64 3 357 8979. Include dates, names of staff you spoke with, and the outcome you seek.

Step 2 — Internal review

A facilitator who was not involved in the original issue will acknowledge within five New Zealand business days and provide a written response within twenty business days unless we agree a different timeline with you.

Step 3 — External agencies

If you remain dissatisfied you may contact:

• Privacy: Office of the Privacy Commissioner — privacy.org.nz
• Fair trading or competition: Commerce Commission — comcom.govt.nz
• Civil claims within limits: Disputes Tribunal — disputestribunal.govt.nz (monetary limits apply; we do not provide legal advice about eligibility)

Accessibility and discrimination

Concerns about accessibility at the studio should also follow Step 1 so we can offer reasonable accommodations. Broader discrimination matters may be referred to the Human Rights Commission (hrc.co.nz).

Effective: 11 May 2026 · Consumer law summary