Return Policy
This Return Policy applies to paid mini-habit transformation programmes, workshop bundles, and related digital supplements sold by Vibrantpower, 174 Kendal Avenue, Burnside, Christchurch 8053, New Zealand.
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 where services must be fit for purpose and supplied with reasonable care and skill. If a guarantee is breached, you may have remedies in addition to the commercial credits below.
1. Cooling-off for remote purchases
If New Zealand consumer regulations grant you a cooling-off period for a distance contract, you may cancel within that statutory window without giving a reason. Services already fully performed during the window may reduce the refundable portion fairly.
2. Studio-first bookings
When you attend in person, refunds consider materials prepared, bay occupancy, and facilitator time. If you cancel more than forty-eight hours before the first session, we refund ninety percent of prepaid studio fees. Cancellations inside forty-eight hours receive a fifty percent credit toward a future arc scheduled within ninety days.
3. Digital supplements
Downloadable PDFs or audio guides are non-refundable once accessed, unless a file is corrupted and we cannot supply a replacement within five business days.
4. Rescheduling and force majeure
Earthquakes, epidemics, or infrastructure failures may force postponement. We offer alternative dates before issuing refunds. If no mutually acceptable date exists within sixty days, we refund any unused portion.
5. How to notify us
Email contactuse@vibrantpower.world with “Return Request”, your invoice number, and preferred remedy. We confirm receipt within two business days.
6. Chargebacks
Please contact us before initiating a chargeback so we can log the dispute and preserve your booking history.
7. Policy updates
Revisions appear here with a new effective date and, where legally required, direct notice to active clients.
Effective date: 11 May 2026.